> For the complete documentation index, see [llms.txt](https://oodlz-ai-studio.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://oodlz-ai-studio.gitbook.io/docs/getting-started/onboarding-journey.md).

# Onboarding Journey

Purchase to handover in 24 to 36 hours — two short calls, no setup work on the brand's side.

> **Purchase, two short calls, handover — the workspace stood up behind the scenes.**

Onboarding is built to be light on the brand's time. The brand shares the details it has, joins two short calls, and Oodlz does the setup. The workspace is handed over within 24 to 36 hours of purchase, ready to operate.

## Add Your Details

After purchase, the brand receives a secure onboarding link and adds the details it has to hand — brand information, and the accounts and access Oodlz will connect. It is a friendly subset, not a full specification; anything missing or unclear is sorted on the intro call.

## Intro Call

A short call, up to 30 minutes, to confirm scope and clear up anything outstanding from the onboarding details. By the end of it, Oodlz has everything needed to begin setup.

## Setup

Oodlz connects the third-party tools and stands up the workspace behind the scenes. There is no setup work on the brand's side — no accounts to wire together, nothing to configure. Oodlz handles it.

## Handover

Within 24 to 36 hours of purchase, the workspace is handed over, ready to operate. Everything the brand receives at this point is covered in [What You Receive](/docs/getting-started/what-you-receive.md).

## Onboarding Call

A walkthrough call, 30 to 60 minutes, covering what the brand now has, how to use it day to day, how to change things in the [Brand Profile](/docs/getting-started/your-brand-profile.md), and how to book support when it is needed.

## Support

The first support call is included at no cost. Further support is billed at the rates on the Support Plan pricing page.