> For the complete documentation index, see [llms.txt](https://oodlz-ai-studio.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://oodlz-ai-studio.gitbook.io/docs/support/contact.md).

# Contact

How to get in touch — direct contact details for issues that go beyond the docs and the FAQ.

> **For issues that go beyond the docs and the FAQ — direct contact details below.**

For the vast majority of operating questions, the agent pages and the workspace pages cover the answer. For questions about the brand's specific configuration, performance, or onboarding state, direct contact is the right path.

## How To Reach Support

> **Support email and direct contact details:** *To be added once the per-brand support contact configuration is finalised.*

In the meantime, the brand's primary contact email captured at onboarding is the reachable address for any account-level question.

## When To Use Direct Contact

* A specific producer run failed and the Workflow Runs log doesn't make the cause obvious.
* A connected platform is showing as Disconnected in System Health and the brand has already tried reconnecting.
* A field on the Brand Profile isn't behaving the way the docs describe.
* An onboarding step needs help completing.

## When To Skip Direct Contact

* "How do I use the system?" — the agent pages, workspace pages, and FAQ cover this.
* "What does this metric mean?" — the Reporting pages cover every metric.
* "Why was this topic rejected by the system?" — the run log explains, and the producer pages cover the filtering rules.

The faster path for operating questions is the docs themselves.